Refund/Withdrawal Policy

Kuei Luck Enrichment Center is dedicated in providing the best possible service to all that is involved. Therefore, please keep in mind that we hire our staff, purchase our supplies and books, and sign rental agreements all well in advance. We have given our commitment to our vendors and staff members and we want to honor it. With that in mind, we have created a balanced refund policy that takes both the needs of our families and the needs of Kuei Luck into consideration.

It is Kuei Luck’s policy that no tuition is refunded after any program has started unless otherwise specified below. There is no refund or reduction of fees for the discontinuation of any program due to, but not limited to, acts of God, natural disasters, acts of war, terrorism, fire, pandemic or epidemics. There is also no refund or reductions of fees for any child who is removed from a program due to poor behavior or has been deemed unsafe. Any students requiring a refund due to illness or injury must provide proof.

Afterschool

  1. 1. Prior to the start of the program – Full tuition is refundable less $20
  2.     processing fee.
  3. 2. In between months – No refunds.
  4. 3. Unused deposit is refundable only if a 2-week notice in writing is provided
  5.     for withdrawal and under circumstances below:
    1. a. Monthly - If using deposit to pay for final month, no administrative fee
    2.     is collected. Otherwise the deposit paid, less $20 administrative fee,
    3.     will be refunded.
    4. b. Bi-yearly – Used months tuition using full monthly rate plus $20
    5.     administrative fee will be deducted from amount paid.
    6. c. Yearly – Used months tuition using full monthly rate plus $20
    7.     administrative fee will be deducted from amount paid.
  6. 4. Without the 2 weeks’ notice in writing, deduct 2 weeks tuition from the
  7.     deposit.
  8. 5. Afterschool cancelled due to weather will be reimbursed, only if there is no
  9.     makeup day, at a rate of $10 per cancelled day.

Chinese School

  1. 1. Prior to the start of the program – Full tuition is refundable less $20
  2.     processing fee (registration fee, textbook and insurance fee are not
  3.     refundable).
  4. 2. After program starts – 80% of pro-rated tuition of remaining class
  5.     (registration fee, textbook and insurance fee are not
  6.     refundable).

Statewide Test Prep

  1. 1. Up to two weeks prior to the start of the program – Full tuition is refundable
  2.     less $50 processing fee.
  3. 2. Once registered, the Trip Fee is non refundable and cannot be pro-rated.

Enrichment / Test Prep / Mock & Review

  1. 1. Prior to the start of the program – Full tuition is refundable less $100
  2.     processing fee.
  3. 2. After program starts – 50% of prorate tuition less $100 processing fee *
  • * Processing fee will be waived if refund is applied to other programs. All credits
  •    expire one year from issue date.

Summer Camp / SHSAT Test Prep

  1. 1. Prior to 4/30/2015 – 80% of Tuition
  2. 2. Prior to 5/31/2015 – 70% of Tuition
  3. 3. Prior to 6/15/2015 – 50% of Tuition
  4. 4. Students who are mandated by NYC DOE to go to summer school – 80% of
  5.     Tuition (must provide proof)
  6. 5. No refunds after 6/15/15 and programs start
  • * Insurance, books and registration fees are all
  •    non-refundable. (material fee is non-refundable after summer camp starts)
  • * Missed days of camp otherwise not pre-arranged are not refundable and
  •    cannot be transferred. 
  • * Only one activity change will be honored PRIOR to the start of camp; a $30
  •    fee will be assessed for all changes thereafter.
  • * No activity change AFTER camp starts.
 
ALL REFUND CHECKS WILL TAKE 2-4 WEEKS TO PROCESS
In the event of any claim, controversy or dispute arising out of or relating to this Refund Policy or the breach thereof, Kuei Luck Enrichment Center, Inc. shall be entitled to recover its reasonable attorneys’ fees and costs if it prevails on all of the claims, or most of the claims asserted.
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